Refund policy

Returns, exchanges & resizing

We want you to be happy with your piece. You can exchange a standard, non-personalised piece within 30 days of delivery, as long as it's unused and in its original packaging. Every order comes with a ring sizer, and resizing is always free. Just email friends@antaresjewellery.com.au and we'll organise it for you.

Because each piece is handmade to order, we don't offer change-of-mind refunds, and for hygiene and bespoke reasons earrings and personalised or engraved pieces can't be returned or exchanged. Return postage is the customer's responsibility.

If your piece arrives faulty, damaged or incorrect, send us an email and we'll make it right under your 5-year warranty. Nothing in this policy limits your rights under Australian Consumer Law.