Terms of service

 

General

Welcome to www.antaresjewellery.com.au (the “Website”). By browsing and using this Website, you agree to be bound by these Terms & Conditions. If you do not accept them, please cease using the Website immediately. ANTARES reserves the right to update these Terms at any time. Please check this page regularly for changes.

Language

These Terms & Conditions are provided in English.

Purchases

You can place an order as a guest or by creating an account. You must provide accurate, current, and complete information. All prices are listed in AUD and include GST where applicable. We accept VISA, MasterCard, AMEX, PayPal, and AfterPay. Before completing your purchase, you may review your order and correct any errors.

Order Confirmation & Acceptance

After placing your order, you will receive a confirmation email. This is an acknowledgement that we’ve received your order, not acceptance. Orders are subject to availability and may be cancelled if items are unavailable. We reserve the right to refuse or cancel any order at our discretion.

Shipping

All pieces are made to order in our Melbourne workshop. Allow 7 business days for creation. Delivery times: 1–3 weeks within Australia, 1–4 weeks internationally. Shipping costs and any applicable duties/taxes are calculated at checkout. ANTARES is not liable for losses or delays caused by delivery service providers.

Bespoke & Custom Orders

Customised and bespoke pieces cannot be returned, refunded, or exchanged. Please ensure all details are correct before finalising your order.

Returns & Exchanges

We offer a 7-day return policy for resizing only. Items must be unused and in original packaging. No returns for change of mind, earrings, or custom pieces. Customers are responsible for safe return shipping. Original shipping charges are non-refundable. For order changes, contact us within 2 hours of purchase.

Warranty

Every piece comes with a 5-year warranty covering manufacturing faults and defects. After the warranty period, repairs and adjustments are available for a small fee. Warranty does not cover lost items, misuse, or unauthorised repairs. Contact friends@antaresjewellery.com.au for claims.

Jewellery Care

See our Sizing & Care page for care instructions. ANTARES is not liable for damage caused by misuse or improper care.

Privacy

Your privacy is important to us. Please see our Privacy Policy for details on how we handle your information.

Intellectual Property

All content on this Website is the property of ANTARES Jewellery. You may not use, copy, or distribute any content without written permission.

Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be handled in Victoria courts.

Contact

For any questions, email friends@antaresjewellery.com.au.